Systems & Operations for Small Business
Soft structure for messy minds.
I help neurodivergent small business founders build operations that actually work for their brains — so they can stop white-knuckling their way through every week.
You built a business that works. But behind the scenes?
Your invoices live in your inbox. Your onboarding process is whatever you remember at 11pm. Your "system" is a stack of tabs and a prayer.
You're good at what you do — the service, the craft, the thing people pay you for. But the operational side makes you feel like you're faking it. Every dropped ball feels like proof that you can't handle this.
It's not a discipline problem. It's an infrastructure problem. And it's fixable.
Three steps. No shame spiral.
We build systems that flex with your brain, not against it.
1
Gentle Business Audit
A guided self-assessment that names what's working, what's leaking, and where the quick wins are — without making you feel broken.
Free
2
Chaos-to-Clarity Setup
One-time project
I come in and build the systems: workflows, automations, templates, and SOPs designed for how you actually think and move.
3
Whole-Life Anchor
Monthly retainer
Ongoing operational support: I keep your systems running, adapt them as you grow, and catch the plates before they fall.
Gentle systems, real results.
Two businesses, one owner, and the systems that hold them.
Operations & Client Communication
Hope Heals Counselling
Solo grief counselling practice · Saskatchewan
The owner was doing it all — counselling clients, running the business, and trying to keep up with everything in between. Emails were slipping, billing wasn't happening, and every day started with "what do I do next?" I built daily briefings, an invoicing system, callback scripts, and inbox management so nothing falls through.
5–10 → 0
missed emails per day
0 → 1
billing & invoicing system, built from scratch
2x
daily briefings so she starts each day with a clear plan
0 → 1
Brand Build & E-Commerce Launch
Ollie & Me Jewellery
0 → 1
0 → 1
95
Handmade, purpose-driven jewellery brand
Beautiful pieces, a clear purpose — but no store, no inventory system, and no online presence. I catalogued the full product line, built the Shopify store, organized inventory with a labelled bin system, and launched social channels with purpose-led collections like Animal Allies, Cancer Care, and Mental Health Matters.
SKUs catalogued with consistent naming
1 System
labelled bins matched to SKUs
2
social channels launched with 2 posts/week
Let’s Work Together
Whether it's a brand partnership or content that actually sounds like you, I'd love to hear what you're building. No rush — just say hi.